Staff at the Middlesbrough store have been supporting the local community during the COVID-19 pandemic by providing vital eye care to those in need.


Workers have been delivering glasses, contact lenses and hearing aids to folks across the region, continuing to support local people during a time of uncertainty and isolation. 


Since the beginning of the pandemic, Specsavers stores have remained open for essential and urgent care only with routine testing suspended.


In a bid to support other stores and customers across the nation while tight lockdown restrictions were in place, the staff at the Newport Road store delivered specs and lenses to those that need it most - including elderly and vulnerable customers and those with a complex prescription.

In recent weeks, the team have also been providing vital care to local frontline staff and key workers, including an NHS doctor in need of contact lenses and an HGV driver who needed a DVLA eye test in order to keep working.

A word from the store director

Phil Bird, retail director at Specsavers in Middlesbrough, says: ‘Our team is made up of local people whose mission has always been to support the community. That hasn’t changed in light of current circumstances.

‘We have been working round the clock to ensure that we are here to help those who may need us - answering calls and helping patients through telephone consultations, while also carrying out repairs and delivering to people’s doorsteps, in line with social distancing rules.

‘I’m delighted that we are now able to start seeing more customers in store with the easing of lockdown restrictions in England.’

During the lockdown, the staff at Specsavers in Middlesbrough have also treated people with a range of eye conditions - including a retinal detachment, macular hole and papilledema - with some patients having to be referred to hospital.

A word from the store director

Gavin Donnelly, ophthalmic director at Specsavers in Middlesbrough, said: ‘‘The current pandemic has changed how everyone operates on a day-to-day basis, but eye health remains a constant.


‘If you need an urgent consultation because your condition is causing you distress, or preventing you from functioning as you normally would without our help, please call the store in the first instance or use Ask the Expert group on Facebook.’


In line with new guidelines, Specsavers audiologists have reintroduced key, lifeline audiology services, including hearing tests and hearing aid fittings.


To speak to a member of the team about an appointment or for emergency advice, please contact Specsavers Middlesbrough on 01642 222234.

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