Breaking your glasses can be a nightmare at the best of times, but amid the coronavirus lockdown it can seem impossible to fix. A local father was delighted to find Specsavers Solihull open for care, and indeed open to replace his son’s much needed specs.
Specsavers Solihull has suspended all routine testing for the foreseeable future to focus on essential and urgent care only, particularly for key workers. So, when Mr Morran contacted the store and explained the situation, they were able to help.
A word from Mr Morran
‘My son broke his glasses at home, at first I thought it was fine as he has a spare pair until we realised that they were still at his school, which is currently closed due to the pandemic,’ explained Mr Morran. ‘As he suffers from a lazy eye, it’s essential he has glasses to wear.’
‘True to their word, they managed to get a new pair of glasses made within days and we arranged to collect them straight away from an employee, avoiding unnecessary travel and contact,’ said Mr Morran. ‘When we received the glasses there was a note inside from an employee addressed to my son as a VIP, hoping the new glasses were OK. The service was above and beyond what we expected, and I would like to say a special thank you to everyone involved.’
A word from the store director
‘I’m so proud of my team, they have continued their community spirit and real customer care in the face of these challenging times,’ said Specsavers Solihull store director, Brad Parkes. ‘It was great to hear that Mr Morran and his son were pleased, comments like these go a long way to keeping the team in good spirits while we remain open for care in the community.’
Open for Care
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. That includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Customers can phone the store for advice and to be assessed on the level of care that they might need, the only exception being key workers who are able to walk in and seek immediate advice. Glasses and contact lenses can also be purchased online for customers with a current prescription.