The Leith store praised its staff for looking after the optical needs of some of the town’s vital key workers and for easing pressure on the NHS by providing essential and emergency community eye care.
The team in Leith have been adapting their services during the COVID-19 pandemic. The store has been offering telephone and video consultations with customers, via its RemoteCare service, instead of face to face appointments.
Cases included a phone consultation with a policewoman who required a foreign body removed from her eye, following an incident at work. Staff advised the patient over the phone on how out wash out her eye and prescribed lubrication eye dropsto ease irritation to the eye.
The team have also been out in the community helping those who are shielding at home. Being too high risk to visit the store, staff have been delivering glasses and contact lenses to the homes of those in need.
A word from the store manager
Damien Rose, store manager at Specsavers Leith, said: ‘Video and phone appointments and customers sending in pictures of their eye ailments have become the norm under our RemoteCare service. By adapting and utilising technology, it has allowed us to inspect and diagnose eye issues remotely, completing over 200 remote eye care tests since the start of lockdown.’
‘Many of our customers are self-isolating at home during the COVID-19 pandemic and our services have adjusted to reflect that. We have been offering collections and home deliveries for those who require repairs or eye drops. Our glasses and contact lenses can also be purchased online for customers with a current prescription.
‘If you need an urgent consultation because your condition is causing you distress, or preventing you from functioning as you normally would without our help, please call the store in the first instance and we will allocate an appointment.’