We were thrilled to receive this anonymous letter of thanks from a member of staff who wanted to honour their manager's kind work.

'Lee Acourt manager of Specsavers Shirley, went the extra mile for a customers last few days. Our store recently received a call from a gentleman who lived in Germany about his brother who was seriously ill in hospital. He advised us that his brother didn't have long to live but the only enjoyment he still gets is from reading and as he recently lost his glasses due to being moved in the hospital, he was unable to do this. Lee immediately made up a pair of reading glasses and personally delivered them to the hospital. The customer was extremely happy and was able to get back to reading his book the next day.'

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