Specsavers Kenilworth has provided a complex discharge planner with a new pair of specs, ensuring he’s able to continue to work.
Having accidentally snapped his glasses while cleaning them, he put a call into the store. His job involves putting together action plans when people leave hospital, so it was important the problem was sorted. While the store is currently closed for all routine testing, they are open for urgent and essential care, and after he explained what had happened, was able to order a new pair.
‘Our focus at the moment is on helping those that need it the most so when we received the call we wanted to sort a replacement pair of specs as soon as possible,’ said Ambreena Bhatti, store director at Specsavers Kenilworth. ‘He’s since popped in to pick up his specs and can now feel confident that his vision won’t impair his work.
‘We’ve also helped an older lady who’d broken her glasses, carrying out a temporary fix after her son brought them in and while she waited for a new pair to arrive. She was extremely grateful that we were able to help. In what is still a challenging time, we’re doing what we can to support the local community as it’s so important that we all come together to get through it.’
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. That includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.