Optical assistant Kayleigh Morris recently received a fantastic thank you letter praising her for impeccable customer service:

‘Kayleigh is a great example of impeccable customer service where she represented herself as a good ambassador of your business, restoring my faith in your products and services.

I manage a large complaints department myself and I know from experience that good examples of customer service go unnoticed most of the time. This is why I have decided to take the time to write to you about this.

Please pass Kayleigh my deep appreciation'.

Mrs C, Chester

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