A doorstep visit to fix some broken hearing aids has made all the difference to a Cirencester resident.
Audiologist, Shabeer Toor and store director, Simran Sangha, from Specsavers on Cricklade Street, went out to see the 73-year-old after she called the store to say her hearing aids had broken. She has a rare immune condition, so is staying at home and her husband is shielding, which meant a home visit was the best option.
Here to help
‘It’s been a challenging time for everyone recently, but we’ve still been determined to help those who need it,’ says Shabeer. ‘We knew that the lady was understandably concerned about her broken hearing aids as she has a significant hearing loss. Even though they weren’t hearing aids she’d got from us, we were delighted to be able to go and repair them the very same day she called the store and free of charge.
‘When we arrived, her husband went out to hand them over and with the tools I had with me, I was able to take the hearing aid apart and fix the problem, safely returning them to her husband while she waited inside.’
Open for care
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. That includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Customers can now also book appointments for urgent and essential hearing services in the community.
In line with new guidelines, Specsavers audiologists have reintroduced key, lifeline audiology services, including hearing tests, hearing aid fittings and earwax removal, to anyone in urgent need of care.
Customers will need to request an appointment onlineor call their local store first for advice and to be assessed on the level of care that they might need.