Specsavers on the IOW prides itself on offering stellar customer service, so what better way to illustrate this than to share two lovely quotes from our customers
Praise for caring for those with dementia
'Great service from the Newport Isle of Wight branch for my brother who has dementia. The ladies treated him really well - they were understanding and made things easy for him to understand.'
'They spotted a problem at the back of his left eye and arranged for eye drops with our GP's surgery, and a request for a referral to a hospital eye clinic. His new glasses arrived within nine days and made a big difference to him. Thank you so much.'
Praise for caring for children
'A massive thank you to Clare and Dave today who took their time and a lot of patience with my son who got very upset when he was told he could not have the glasses he wanted has his head was too big.'
'They didn't rush us out the shop or show any signs of being annoyed at this outburst, Dave showed my son a trick with a coin which won him around and they managed to get his glasses sorted. My son still can't work out how the trick was done. I can't thank your staff enough - thank you.'
Says Catherine Kidd, store director
'Our team undergo training to ensure they provide a high level of service to customers with dementia. Those who have received the training have a "Dementia Friend" badge, so customers know who to go to when visiting the store. We also pride ourselves on our child-friendly service too. Many of us are parents so understand the concerns our little VIP customers may have if they have to wear glasses for the first time. Luckily, we have great ranges that appeal to children - from Disney lines to My Little Pony - and it's fair to say children leave here very pleased with their new eyewear.'