Help when I needed it most
Dear Specsavers Stowmarket
I feel compelled to write to compliment all of the staff at the Stowmarket store. I crashed my bike on the way to work on Thursday and broke my glasses.
I visited the store in quite a state, quite battered and bruised having come off my bike. Despite not having an appointment I was welcomed in a really friendly manner.
I was informed that although you weren’t able to repair my bike you could sort out my glasses! The optician I saw was able to see me quickly and a very helpful lady at the desk was able to get a new lenses in the next day.
I've since collected my repaired glasses and they are as good as new! I work in service and I'm not sure the team in Stowmarket realise how good they are!
From the initial friendly greeting, the 'nothing's too much trouble' optician, the very personable lady at the desk who managed to get my lens in the next day, to the really friendly lady who helped fit my glasses today.
You helped me when I needed it most, putting yourself in my shoes, you made my hectic day so much easier. Much appreciated. I've told my friends already! The staff members involved were Louise Taylor, Lois Squirrell and Manjit Singh.
Thank you Specsavers Stowmarket!