Specsavers in Hamilton is now dementia friendly, thanks to an educational partnership with Alzheimer Scotland.

The Quarry Street store linked up with the charity to provide staff with specialist training on how to communicate with customers living with the condition.

Staff took part in a dementia awareness session where they learned about the illness and found out about the best ways to communicate with customers who have dementia.

Presented with certificates

The team from Alzheimer Scotland also carried out an environmental audit of the store and added stickers and signage. At the end of the training programme, staff were presented with a certificate to commend them for their hard work on the course. 

Store director Emma Foster said: ‘Specsavers is a big part of the Hamilton community, so it’s important for us that we’re able to communicate with all customers in the most effective way possible.

‘Giving staff simple tips on how to communicate effectively when dealing with dementia will help us continue to provide a fully rounded service to customers living with the condition.

Making Hamilton dementia friendly

‘The training session was very informative and we’ve received very positive feedback from staff. We will ensure that dementia awareness is part of the training programme for every member of staff going forward.’

The Specsavers Hamilton training session was part of a wider scheme to encourage all businesses in Hamilton to become dementia friendly.

Giving staff confidence

Anna Clements, Alzheimer Scotland dementia advisor for South Lanarkshire said: ‘It’s important that people living with dementia feel confident within their local community and do not feel isolated or misunderstood.

‘Running training programmes like this for local businesses gives staff the confidence to deal with different situations and to communicate in the most effective way possible.

‘Staff at Specsavers in Hamilton were great to work with and really put a lot into the learning process. We’re keen to get a lot more businesses involved and to work towards making Hamilton a dementia friendly town.’

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