A Walton on Thames resident has thanked his local Specsavers team for going the extra mile to provide exceptional levels of customer service.

Wowing customers

‘I’d just like to say a ‘wow’ to customer service. That's service with a smile, and talk about going beyond your normal working duties.

‘I put a request in at 10pm to see if I could possibly have my new glasses posted out to me. I couldn't collect them as I’d just come out of hospital after having surgery.

‘I waited for a reply and at 9:30 the next day I got a call from the manager of the Walton on Thames Specsavers branch asking how he could help.

Big thank you

‘I explained my predicament and asked if he could post them to me. He said he would deliver them to me in person the same day. Now that's got to be worth a big fat wow.

'Thank you to Specsavers and a big thank you to the manager. I would be happy to tell everybody I know how good Specsavers are.’

Andrew, Walton on Thames

At Specsavers, we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you have an experience you’d like to share please visit our online feedback page.

To leave your feedback

All Walton on Thames store information

Back to News