While Specsavers Gillingham in the High Street is closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and support local key workers.
Last week, the team leapt into action after a call from a worried mum after a young customer broke his only pair of glasses. He’d had an eye test before lockdown started, but they had not had a chance to go and pick up a new pair.
The boy suffers from migraines if he doesn’t wear his glasses, so when they broke his mother called the Gillingham store to see if they had a repair kit she could buy. The store wanted to fix the glasses for her, but did not have any spare parts for them.
Team member Robyn spoke to the Chatham store, who had the same frames in stock. Working together, the stores were able to make a new pair of glasses in his new prescription – and Robyn delivered them to his door the same day.
A word from the store director
Tinus Bonthuys, store director in Gillingham, said: ‘We were really pleased to be able to help out this young customer and his mum at this time, as he really needed new glasses fast. ‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people with their essential eye and hearing care needs – so please give us a call if you need us.’
Providing essential care
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised. The store are seeing people by appointment only, in line with government advice, and are following all current guidance.