While Specsavers on North End Road is closed for all routine eye and hearing tests at the moment, they are still open to provide emergency and essential care as well as to support local key workers.
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids.
A sight-saving service
Recently, the team were able to help a 56-year-old woman from Fulham, after they were able to arrange her treatment for a torn retina on the same day as her appointment, saving her from potentially permanent sight loss.
Debbie Phelps, a teaching assistant at St Peter’s School in Hammersmith, contacted her local Specsavers after suffering from persistent headaches and floaters in her eye. Following an emergency appointment, store director, Nimesh Modi, referred Debbie to Western Eye Hospital immediately, with a notice for her to be seen and managed on the same day.
At the hospital, Debbie was diagnosed with a torn retina and treated on the same day.
Glad to be open for care
Nimesh added: ‘Fortunately, Debbie contacted us when she did and we were able to offer her an appointment. Without a practical assessment, we wouldn’t have been able to ascertain that her right eye sight had deteriorated and may not have been able to refer her. In which case, Debbie’s condition could have become far more severe.
‘It’s helping customers like Debbie that keep us determined to stay operational. We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people so please give us a call if you need us.’