Forfar staff recognised for outstanding customer service
Nicola Simpson, supervisor at Specsavers in Forfar has received a Customer First Award after driving a customer to hospital so she could receive urgent specialist treatment.
Nicola received the Specsavers accolade for assisting the customer who had been advised to visit hospital immediately.
With the nearest hospital 20 miles away and the customer’s daughter on holiday, Nicola offered to drive the lady back to her home to collect an overnight bag to take to hospital. The thoughtful staff member even made her some food to eat on the journey.
Nicola then stayed at the hospital until the lady had been treated and drove her home after she was discharged.
Above and beyond
Blair Michie, store director at Specsavers in Forfar said: ‘I’m very proud of Nicola for ensuring that the customer reached hospital safely and for making sure she didn’t have to wait for treatment alone.
‘We have a fantastic team in Forfar who regularly go above and beyond for our customers.’