We were delighted to receive a lovely letter of thanks from a lady who at the age of 67 had never visited an opticians’ before:
'Ellie did the preliminaries and the first three tests. I have to say she made me feel totally at ease. Instead of crying, as I felt like doing, I was laughing. This set the tone for the whole experience.
Mark did the main eye test and laughter and feeling of ease continued. Then he handed me over to Kay who sorted the frames out for me and the best deals.
Once again laughter and ease prevailed. All the other staff were friendly and caring. From an ordeal it turned into a pleasurable experience, one that I would be quite happy to repeat in the future.
Mrs C, Grimsby