We recently received a lovely thank you letter which read:
‘I must bring to your attention the fantastic service I received from Diane. I originally went in for my prescription to buy elsewhere, but Diane pointed out the discounts available in store and advised me on the best frames to suit me and my high prescription.
She was genuinely interested in the right glasses for me and saving me money. I ordered two pairs still for less than I would have spent elsewhere for one. I ordered my glasses on a busy Saturday pm and I was wearing them by Tuesday am.
I cannot thank Diane enough, as she made me feel far more confident and comfortable wearing glasses.