A member of the team at Specsavers Croydon was singled out for their sterling customer service in April.

Best customer service ever

‘I would like to draw your attention to the best customer service I have ever experienced from one of your members of staff.

‘Jan went above and beyond today, calling me back three times to give me an update on my collection and making sure I got my glasses in time for me to catch my flight. Her manner on the phone was polite, efficient and warm and when I thanked her personally in store later that day, she simply replied: “I was just doing my job”.

‘I am grateful and above all astounded by how brilliant she actually is. If I were in a position to employ a customer service member of staff I would want Jan. Thank you, you are one in a million and I can’t thank nor praise you highly enough.’

Steven, Croydon

Glowing reference

Bill Pennell, Specsavers Croydon store director, said: ‘It’s an absolutely glowing reference for Jan and goes to show why she is such a valuable member of our team here in Croydon.

'We like to think that we go above and beyond for our customers and this highlights just what a good job our members of staff are doing.’

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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