We were delighted to receive this thank you note from one of our happy customers:
'Congratulations for the excellent training you have given your staff in the Petersfield branch of Specsavers! I received excellent after sales customer service from every member of staff with whom I came in contact with. Firstly, Adi, who ordered replacement lenses for my spectacles, they are absolutely spot on.
Then Iran who was unfailingly sympathetic and passionate when helping me find a solution after I lost them and then damaged my new glasses on the same day I had collected them! She really empathised with my dilemma, and was so keen to resolve it.
Then yourself, your confident, professional assurances that Specsavers would ensure my glasses were correct. A total success story, thank you!
Your store is inviting, bright, has good frame displays and your staff are all beautifully presented, articulate and trained to give good customer serice.'
Well done Specsavers Petersfield!