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Excellent service from Specsavers Woolwich

11 May, 2016
Your say

Specsavers in Woolwich has been commended for their excellent customer service by a recent customer who took to the web to extend their gratitude.

Mr Elliot writes:

'After having lost my last glasses yesterday, being due for an eye test and travelling abroad with work, I visited your Woolwich store in a bit of a panic. 

The service I received from everyone there was fantastic. I've never before felt the need to contact any large company with praise like this but your staff went above and beyond to ensure that I was not only booked straight in for an eye test (despite it being a very busy day in store ) they also worked to make sure I could  take my new glasses home today.

Everyone I encountered in store was polite, friendly, helpful and most importantly treated me like a real human being, not falling into the trap of false, scripted, American style 'good customer service.' 

I was a Specsavers customer when I lived in Surrey but since moving to London four years ago had changed to another chain of opticians with a store closer to where I live, I received nothing like the level of service I got from your Woolwich store today at this other opticians and shall choose in future to stick with Specsavers.

If the staff at your Woolwich branch treat every customer as well as they did me they are a real asset to your company and I hope you can pass on my sincere thanks. '

At Specsavers we are always striving to deliver the best customer service and experience possible so to recieve such positive feedback is a great credit to our staff.

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