A customer who visited Specsavers Lancaster shared her 'excellent' in-store experience.
Mrs Holmes said:
'Within an hour of me emailing you, I was contacted by Joan from your Lancaster store who listened to my situation, acted swiftly and went out of her way to ensure that the matter was resolved the same day.
'She very kindly offered to hand deliver the form which I had requested, to my home address on her way home that day.
'Her acts alone have restored my faith in excellent customer service. I feel it is only fair that she is recognized for the professional, courteous and speedy manner in which she dealt with this.'