Excellent customer service skills
We are always happy to get feedback from our customers and recently received this lovely thank you letter:
'A big thumbs up to Whitehaven Specsavers for being top of the class with customer service. My husband sent his glasses to have the lenses replaced.
I went to collect them today but the delivery hadn’t arrived. He really needed them as he has no spares and was having headaches. The lovely assistant offered to drop them off after work, wow excellent customer service skills!