Excellent customer service
Mr Daniel Winter was so impressed with his service at Specsavers Solihull that he wrote to us about it!
I visited the Solihull branch of Specsavers for an eye test and ended up buying a prescription and taking advantage of the two for one offer.
The service that I got in store was excellent. Though my appointment was slightly delayed I received an unprompted apology for the small wait and was seen very quickly.
My pre-test was carried out by Bushra who was helpful and knowledgeable. I then had an eye test with Urja who was extremely personable and was able to answer all of my questions regarding my prescription and needs going forward.
My prescription was dispensed by Dan, who also helped me to pick out frames. He was excellent and able to get my prescription dispensed the same day. He was also able to advise on frame shapes that would suit my face (as I am new to wearing glasses this was much appreciated).
All in all the service I received from everyone in store was excellent, from the front desk to the shop floor staff who asked if I needed any help when I entered the store.