Specsavers Hartlepool’s essential and urgent services have already proven invaluable for one NHS key worker who had been suffering regular headaches.

The store was quickly on hand to help and called the customer two days earlier than expected with an appointment to fit and provide new glasses after her initial eye test showed her prescription had changed.

Specsavers stores, in line with government guidelines, have suspended routine testing for the foreseeable future but urgent and essential eye care is still available to those in need – including frontline staff and key workers.

A word from the store director

Store director, Ian Walker, said: 'We are closed for business but we are open to ease the burden on hospitals and to take as much as pressure off of frontline staff as possible.

'We were delighted that we were able to help as quickly as possible to ensure that this customer was able to continue her shifts at work.

'Any key workers should know that we will do our utmost to help them as we cannot thank them enough for their valuable work during this pandemic, and we are also here for the wider public in the case of eye care emergencies.'

Key workers

Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without our help and people who would come to harm without our health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.

Anyone who needs advice or consultation should phone the store to speak to a member of staff in the first instance. Please contact Specsavers Hartlepool on 01429 233 444.

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