Specsavers Alloa is praising its staff for looking after the optical needs of some of the town’s vital key workers and for helping to ease some of the pressure on the NHS by providing essential community eye care.
The store has been on-hand to help several customers through emergency appointments since the store closed to all but emergency and essential eye care, and has helped the community and key workers who couldn’t function without the opticians’ help.
Closed for business, open for care
Specsavers stores, in line with government guidelines, have suspended routine testing for the foreseeable future but emergency eye care is still available to those in need.
Over the last week, the team in Alloa have helped front line staff including one NHS worker who was in desperate need of a new prescription and contact lenses.
Staff from the store were on hand to carry out a consultation and then delivered the lenses directly to the front door of the customer, who needed them in order to work.
Store director Lynne Sangster said: 'We are closed for business and routine testing but we are open to help ease the pressure on GP’s, hospitals and the NHS so it is vital that customers in need contact us directly for eye care advice.
'Our staff are classed as key workers in order that they can provide this important emergency and essential eye care. This allows us to support other key workers who couldn’t function without our help and people who would come to harm without our health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
'Any key workers should know that we will do our utmost to help them as we cannot thank them enough for their valuable work during this pandemic, and we are also here for the wider public in the case of eye care emergencies.'
Lynne adds: 'We are trying our best to limit any face-to-face contact by completing consultations and give any general advice through telephone. For any customers who still need to pick up prescriptions, we will phone them to let them know it has arrived and the customer, or someone on behalf of the customer, can pick up from the front door.'
All appointments which were booked in before the pandemic have been cancelled. When the store reopens, customers can get back in touch to reschedule their appointment.
To speak to a member of the team or for emergency advice, please contact Specsavers Alloa on 01259 214851. The store is currently open Monday to Friday from 9am – 5pm, and on Sunday between 10am – 4pm.