A Wombourne woman is praising the efficient services of Specsavers in Dudley after they helped pick up a sight threatening condition.
Ann Walker started to experience some black dots across her vision on Friday 1 May. At 61 she initially just put this down to an age thing, but when the dots had transformed into a cobweb effect on Saturday and a larger headphone shape on Sunday she became increasingly concerned.
So, on Monday morning she called her opticians Specsavers on Castle Street in Dudley. After a triage appointment over the phone, with the store’s director and optometrist Hussnan Ejaz, Ann was asked to come into the store immediately.
‘I was a little bit anxious about leaving the house during lockdown as my husband is in the vulnerable category,’ commented Ann. ‘But the team at Specsavers were extremely cautious practising excellent safety measures and so I was instantly reassured.’
Hussnan carried out a full eye examination and quickly suspected that Ann had a retinal tear in her left eye. He referred her immediately to Birmingham City Eye Hospital where specialists confirmed the diagnosis and said that Ann would be operated on right away.
‘It was all a bit of a shock and I was quite upset, especially as my husband wasn’t allowed in with me,’ added Ann. ‘But I soon realised it was for the best and actually the laser treatment they performed on my eye was so swift that I really didn’t have time to think about it.’
Ann is now home recuperating and will have a follow up appointment at the hospital in a couple of weeks.
‘It’s frustrating not to be able to see properly and be able to do things I wanted to get on and do right now, but I’m just so grateful to Huss for his professionalism and for being so pro-active, and to his team and for the care at the hospital.’
A word from the store director
Hussnan added, ‘We are delighted to hear that the surgery went well, and that Ann is on the mend. Stories like Ann’s are usually quite rare, but we’ve seen a few cases of retinal tears in the last few weeks – and this really does show the importance of not neglecting any issues with your vision, or general health, despite the current restrictions. We’d encourage people to make sure they seek expert advice if they have any health related issues they are worried about.’
Open for Care
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. This includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.