News

Ellesmere Port store claims fourth customer service award in a year

09 January, 2015
Optical assistant Paul Denbigh-Jones receiving his award from Jill Clark, head of retail communications at Specsavers
Optical assistant Paul Denbigh-Jones receiving his award from Jill Clark, head of retail communications at Specsavers

Specsavers Ellesmere Port has claimed its fourth customer service award of the year, with optical assistant Paul Denbigh-Jones claiming the latest star for the store.

Paul received the award after going the extra mile for an elderley customer who came to the store to collect her glasses before they were ready.

Paul serviced a customer's shopping trolley to stop it squeaking

Paul went out of his way to service the customer's shopping trolly which was squeaking, and then found out that she lived in a remote area on a farm, and would struggle to return to the store again.

A seven hour round trip on his day off

On his next day off, Paul personally delivered the customer's glasses. It was a seven hour round trip to get to her home, and included eight buses and a two mile walk.

He then commented that Paul that he had enjoyed the journey and is already offering to deliver spectacles to other customers in need.

'Inspirational Service'

Jill Clark, head of retail communications at Specsavers who presented Paul with the award, commented: 'Well done to optical assistant Paul Denbigh-Jones (who has worked in no fewer than 40 Specsavers stores) for his eight-hour round trip to deliver specs to a customer - all by bus and on his day off. Inspirational service.

'Transformed the business'

'Store director Robbie Byrne moved from Colwyn Bay to the Cheshire store only 18 months ago, and with his fabulous manager, Paul, he has transformed the business. I joined the morning huddle to hear Robbie's motivational and energetic message, before presenting the team with their fourth Customer First award in a year (left). There are so many diamond and gold pins in the store it is dazzling.'

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