The Gyle Centre store responded to the way personal protective equipment (PPE) impacted key workers who are spectacle wearers.
The Gyle Centre store eased pressure on the NHS by staying open for emergency and essential eye care; caring for key workers in the community who couldn’t function without support from their local Specsavers’ opticians.
A hospital matron said she experienced a “major issue” whilst wearing PPE equipment. The senior nurse said her need to wear specs for clear vision, while carrying out her role, was incompatible with bulky PPE facial protection. Specsavers staff initially carried out a physical adjustment to the fit of the frames to create an acceptable compromise.
However the NHS worker’s situation developed further after the cleaning materials required to sterilise aspects of her PPE equipment melted the plastic frames of her glasses. Specsavers staff responded quickly by telephone, guiding the customer through the variety of frames available online. The experienced store assistant helped the customer measure her pupil distance remotely so frames could be dispatched as quickly as possible – posting the chosen frames to the nurse’s preferred address.
The key worker described the Specsavers customer service as “extremely helpful.” She added: 'In these pressing and ever changing times, being kind is paramount.'
A word for the store director
Craig Daker, store director at Specsavers Gyle Centre, said: ‘We are incredibly proud to be doing our part in easing pressure on the NHS and ensuring that key workers are able to carry out their jobs effectively during this challenging time.
‘As eye care providers to the community, we are on-hand to support our primary and secondary care colleagues in pharmacy, GP and the wider NHS by managing those requiring emergency and essential eye care.’
The Gyle Centre store received a sustained volume of recent enquiries, proving there is demand from key workers for their specialist services.
The store showed further goodwill to NHS workers by providing a substantial discount on new frames to a key worker who had broken his glasses. The nurse had snapped his glasses and needed a quick fix to allow him to continue his vital work in the NHS.
The Gyle store also provided a new pair of specs to a doctor working at the city’s Royal Infirmary. Staff dispensed and delivered the glasses as promptly as they could, meaning that the doctor was able to safely continue his drives to and from his long shifts at the hospital.
The store was also available for emergency and essential eye care, to people who would come to harm without its health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Craig Daker, store director at Specsavers Gyle Centre, continued: ‘Our work has understandably changed over the last few weeks, with a shift from face-to-face to telephone and online consultations but we want people to know that we are here if they require eye care.
‘If you need an urgent consultation because your condition is causing you distress, or preventing you from functioning as you normally would without our help, please call the store in the first instance.’
A range of services, such as home delivery of glasses, contact lenses and hearing aid batteries, was still available for those customers who don’t require urgent care. Glasses and contact lenses can also be purchased online for customers with a current prescription.