Staff at Shandwick Place were able to save a six-month-old baby’s sight with the help of Specsavers’ RemoteCare service.


RemoteCare was a UK first, providing customers with a free sight and hearing consultation service, offering access to vital advice and care from optometrists and audiologists, via video and telephone link.


The concerned Edinburgh mother felt something was wrong with her daughter’s eye, and following the advice of her GP, contacted Specsavers in Shandwick Place for advice. Using the RemoteCare service, staff were able to clearly see the baby’s eye and quickly established that she had developed a squint.


After explaining their findings and next steps to the mother, staff immediately referred the baby to The Princess Alexandra Eye Pavilion for specialist pediatric care and treatment.


A word from the store director


Aly Uka, store director at Specsavers Shandwick Place and North Bridge, said: ‘The video consultation allowed our optometrists to get the child the care they urgently needed and helped settle an understandably worried mother. Left untreated, squints can run the risk of a permanent turn in the eye, deterioration of sight and can potentially require surgery to be rectified.’


Staff at Shandwick Place have also been helping key workers with their optical needs, from repairing the glasses of nurses, based at the Western General Hospital, on the store’s doorstep - to emergency dispenses of contact lenses and safety specs.


Specsavers, in Shandwick Place, continued to look after the optical needs of the community and ease pressure on the NHS, by remaining open for emergency and essential care to those in need.


A range of services, such as home delivery of glasses, contact lenses and hearing aid batteries, were available for those customers who don’t require urgent care. Glasses and contact lenses could also be purchased online for customers with a current prescription.

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