While Specsavers Chatham on the High Street is closed for all routine eye and hearing tests at the moment, they are still open to provide essential care and support local key workers.
Recently, the team leapt into action to help an 82-year-old lady living in a care home with an emergency repair to her glasses. Store director Craig and store manager Leila went out to her home to repair the glasses, taking all necessary precautions to keep themselves and the customer safe.
Providing essential and urgent care
They asked her to leave her glasses on the step, where Craig and Leila fixed them for her before returning them to the step for her to collect after they had moved a safe distance away. She was very happy with the service she received.
Customers are being encouraged to call the store if they need urgent support with a visual problem, or if they have issues with their glasses, contact lenses or hearing aids. If anyone is required to attend the store, they will be asked to do so – and key workers will be prioritised. The store is seeing people by appointment only, in line with government advice, and are following all current guidance.
A word from Craig
Craig Holland, store director in Chatham, said: ‘We stayed open for urgent and essential care to help meet the eye and hearing care needs of local people at what is a challenging time for us all, and have been delighted to do so.
‘We want the local community to know that, while we are closed for routine appointments at the present time, we are still very much here to support people – so please give us a call if you need us.’