Elderly and vulnerable Specsavers customers across Devon are about to get some extra support from their local opticians and audiologists.

The stores have joined forces with the Royal Voluntary Service to launch a community care calls service, and thousands of customers will also receive a postcard through their door showcasing details of key charities and organisations which can offer additional support. The card was designed by nine-year-old Jazmine Hodding, a competition winner from Suffolk.

Staying in touch

Specsavers stores have been staying in touch with their customers throughout lockdown anyway, but now care calls will be made to thousands of vulnerable people who may have missed sight or hearing tests during lockdown. If further care is needed, colleagues can arrange a follow-up call via RemoteCare, a new video and telephone consultancy service.

Giles Edmonds, clinical services director at Specsavers, said: ‘Without access to expert advice and care from our opticians and audiologists, quality of life could be greatly impacted and wider health put at risk – this is of particular concern for older people.

Open for essential care

‘With our stores currently only able to offer urgent and essential care to a limited number of customers, we have been exploring innovative alternatives to in-person appointments. This is clearly significant given the present restrictions, but it is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.’

While the Specsavers stores across Devon are currently closed for all routine testing, they are open to provide urgent and essential care. So if you have a problem with your eyes or hearing, or need help with your glasses, contact lenses or hearing aids, give your local store a call.

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