Dear Specsavers Eccles,
I fell yesterday and bent my glasses. I remembered the store had said any problems please pop in so I took my glasses down and asked for help.
I have arthritis so I couldn't straighten the bent arm or nose pads myself. The lady who fixed my glasses was so nice and helpful. For her it might of been a minor job but for me she was a star.
Just wanted you to know that you have caring and nice people working for you. Thanks for your help.