The Darlington store has been focusing its efforts on helping those who need vital eye care during the Covid-19 pandemic.

Specsavers stores have suspended routine eye examinations, but remain open to provide urgent and essential care to those in need – including front line staff and key workers.


As well as performing urgent eye examinations, the High Row store has been helping key workers by making sure that prospective paramedics are getting the necessary tests to allow them to start driving ambulances.


A word from the store director


Dr Nigel Best said: ‘The coronavirus outbreak has closed Specsavers stores for all but emergencies. However, we are committed to ensuring that we continue to support members of the community as best we can.

‘I’m delighted to be able to help key workers, such as paramedics, by carrying out vision and field vision tests in store so that they are able to drive ambulances and carry out vital, lifesaving work.’


Specsavers staff are classed as key workers to enable them to continue to provide important eye care. This allows them to support other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.

In a UK first, Specsavers has also launched a free nationwide sight and hearing consultation service offering access to vital advice and care from optometrists and audiologists, via video and telephone link.


The service, called Specsavers RemoteCare, is designed to cover concerns ranging from eye health and changes in the quality of sight, to contact lens aftercare and audiology health and aftercare.


Developed in line with NHS recommendations on remote consultation, the new service is open to everyone, whether or not they are currently a Specsavers customer, and can be accessed securely from any digital device. If a customer is unable to use video, they will be able to get expert advice over the phone.


As well as RemoteCare, anyone concerned about their eye and hearing health can access care through a variety of ways, including ‘Specsavers Ask the Expert’ public group on Facebook and the Specsavers website care hub. Customers who have an existing prescription can buy glasses and contact lenses online at


To speak to a member of the team or for general queries about glasses, contact lenses or hearing aids; including replacements or repairs, customers can still call the store on 01325 461155 and they will be able to help.

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