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Customer praise for Merthyr store staff

26 September, 2016
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Staff at Specsavers in Merthyr Tydfil have been praised for the care given to a woman who was suffering with eye pain.

Mrs A Carroll writes:

‘I would like to pass on my thanks to the Merthyr Tydfil store. I was initially dealt with by one of your customer service assistants at the desk - I believe her name was Karen.

‘She was very helpful as I was in so much pain with my eye. Karen took all my details, and went through everything that she needed to with me. So very kind, patient and understanding.

‘I was then taken upstairs where I was met by the optician named Derry. I can't thank Derry enough! He examined my eye thoroughly and informed me that I was in so much pain due to an ulcer on my cornea. His advice and direction with what I needed was great. He also asked for a follow up in a weeks’ time as he wanted to ensure everything was getting better.

‘Upon seeing him again, he examined my eyes and then advised the best way on looking after my eye to avoid further issues, especially as I'm going away abroad.

‘Thank you so much for your quick help and advice. The team is amazing, and dealt with me as a matter of urgency due to my pain.

‘Thank you again!’

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