Customer service success at Holborn
We were delighted to receive this letter of thanks after a customer received excellent customer service at the High Holborn store.
'I recently visited London for a short break and whilst there my son broke his glasses frame. I went to the branch on the Strand, who did not have the frame but promptly rang around the other branches to see who had one.
They quickly put us in touch with your store on High Holborn. On arrival, they were aware of our visit and from the minute we stepped in the door to when we left, their customer service could not be faulted.
They were extremely helpful and friendly and even though they were due to close shortly, nothing was too much trouble for them. The lady who served us was named Bal and I would like you to pass on my thanks to her for all her help and friendliness throughout the visit.
I would without doubt recommend Specsavers and High Holborn to others.'
An anonymous customer