Customer service praise
The team at Specsavers in Nottingham has been praised by several customers for their excellent service.
A positive experience
‘Fantastic service this morning from walking in to leaving. I was met by a female staff member who passed me to Jared who I presented with a print out of 17 favourite frames from the website! He was brilliant, very patient and found all of them for me, looking in supplies if they weren't on display.
‘He then passed me to Gareth who was very attentive, professional and prepared to offer his opinion on which styles suited and fitted me best. He was also meticulous in getting the measurements right.
‘A really positive experience despite the store being very busy - you are getting it right Specsavers so please pass on the praise as I am sure you will. Thank you.’
Helped choose some lovely frames
‘I visited the Nottingham store last Saturday and was given excellent customer service by Insiyah.
‘She helped me to choose some new frames, and dispensed the new glasses to me. She was kind, friendly, helpful and helped me choose some lovely new frames. I probably wouldn't have chosen them if she hadn't picked them out for me.
'Excellent customer service.’
Made to feel like a valued customer
‘I would like to thank a couple of staff members for their excellent customer service the last time I was in your Nottingham store having an eye test and choosing my glasses.
'Asha did my eye test and she was extremely friendly and listened to all of my queries and offered the best advice.
'I would like to extend my gratitude to Loran who helped me choose my glasses, she was very honest and offered great suggestions which I ended up taking on board and bought a lovely pair of glasses on her recommendation.
'She was very friendly and funny and made me feel like such a valued customer, she is an absolute credit to your company, so thank you again, I look forward to collecting my new pair of glasses next week!’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.