The team at Specsavers in Sutton-in-Ashfield has been praised by a customer recently for the outstanding level of service they provided.

Miss Hill, wrote:

‘Today my five-year-old son and I had a very stressful day at the hospital, to find out he needed to wear glasses as often as possible.

‘We came to your branch and were seen very promptly by Thomas who was wonderful; reassuring and very pleasant. We didn’t really know what to look for and he took the time to explain in great detail and managed to find us a great deal and two great pairs!

‘He didn’t rush, took his time and made my son feel very relaxed and happy with the ones he had chosen. Honestly the best customer service I’ve received in a long time!! He seemed to really know his stuff.

‘I think he was training another member of staff up and was just as good with him, going through everything, making sure he didn’t miss a thing, very calm and professional.

‘I just wanted to thank him for what may have seemed like a little thing, he made our day a lot better. Thank you Thomas! You deserve a promotion!!!’

It’s great to receive feedback like this about Specsavers team members, keep up the excellent work!

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