News

Customer service praise for Mansfield

11 November, 2016
Mansfield Specsavers has been praised by a customer for their exceptional service
Mansfield Specsavers has been praised by a customer for their exceptional service

The team at Specsavers in Mansfield has been praised by a customer recently for the outstanding level of service they provided.

Mr Haywood wrote:

‘I have visited the Mansfield store on many occasions and have always found the service to be excellent, from having my eyes tested to the help provided in choosing new frames or a simple repair when required.

‘I recently returned from holiday where I had experienced problems with my prescription sunglasses continually slipping down my nose. I decided to visit the Mansfield store and was attended to by Charli. She was extremely attentive, knowledgeable and professional with her approach to my problem.

‘She suggested that the original nose pads should be changed for new silicone ones and explained that these should hopefully eliminate the problem I was experiencing. She also identified that the anti-reflective coating along the top edge of the lenses was wearing away, which we both agreed was most probably caused by sun cream.

‘Charli suggested either solving the problem with the current frames by them re-glazed, or to try a new frame.

‘When I visited the store again to try the new frames, I was served by Rosie. She immediately impressed me with her delightful, friendly manner and approach, and she was very knowledgeable and professional in dealing with my purchase.

‘I personally feel both Charli and Rosie need to receive the recognition they deserve. They were both exemplary and thoughtful in their approach to meeting my needs and the advice provided was excellent.

‘Charli and Rosie are a credit to Specsavers in Mansfield.’

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers.

If you've had an experience you'd like to share please visit our online feedback page.

To leave your feedback

All Mansfield store information