News

Customer service praise for Long Eaton

11 November, 2016
A customer praised the Long Eaton store for their outstanding service
A customer praised the Long Eaton store for their outstanding service

The team at Specsavers in Long Eaton has been praised by a customer recently for the outstanding level of service they provided.

Mrs Tugby wrote:

‘I just wanted to email a special thanks to Denille from the Long Eaton branch and hope she gets the recognition she deserves. 

‘She was absolutely brilliant with my daughter, Gracie, helping her to make the right choice of glasses. When Gracie expressed a preference for the boy’s styles, she didn't make her feel silly. Instead, she spent time going through all the frames and included Gracie in all the decision making to make sure she was 100% happy.

‘I was so impressed with the service we received from Denille that I felt I needed to send this email as people are always quick to complain but not so when it comes to commending somebody's service. 

‘So: a massive thank you from myself and Gracie for her kindness and compassion, she is a real asset to Specsavers.’

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers.

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