News

Customer service has the wow factor

08 August, 2017
Your say

A Batley customer has praised staff at their local Specsavers store for their excellent customer service.

Amazing support

The customer called into the practice to pick up their first set of contact lenses. Staff gave the customer plenty of advice, and helped them until the contact lenses were in place.

The customer commented: ‘I received amazing support from Emma at Specsavers in Batley when trying to use contact lenses for the first time. Although it took me a while, I was never turned away and left with lenses in place.’

Anonymous, Batley

Keeping your eye health in check

Store director at Specsavers in Batley, Paul Smith, said: ‘Whenever a customer comes to us for assistance, we always do everything we can to support them.

‘If anyone is having trouble with their glasses or contact lenses, we recommend they come into store and speak to a member of the team – we’re always happy to help.’

At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.

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