News

Customer satisfication

31 July, 2017
Your say

A customer who went to the Penrith store was so happy with the experience he thought he would extend his thanks.

Honest opinions

‘I would like to give feedback in connection with the service I received at the Penrith store. I usually find it very awkward and uncomfortable being left to choose glasses and have no idea if they suit me or not.

‘On this occasion, the lady who was looking after me helped me choose two pairs of glasses and gave honest opinions as to whether they suited me or didn't suit me, without making me feel in any way uncomfortable.

‘Keep up the good work’

‘The end result was that I will now have two pairs of glasses that I actually like and will feel good wearing. I will also recommend Specsavers to family, friends and colleagues and I hope this will encourage the lady who dealt with me to keep up the good work.’

Steven, Penrith

At Specsavers we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you’ve had an experience which you’d like to share, please visit our online feedback page.

Leave your feedback here

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