Dear Specsavers Bridgend,
I felt I had to write a letter commending the outstanding service I received from your staff when I had my recent eye test and follow-up glasses request.
When you first walk into a shop, to be acknowledged almost immediately is a really welcoming sign. There was a great balance between explaining things when needed, and being ‘left alone’ to browse. I have to highly commend the optician, Tracy, who conducted the test, as well as the girl who initially did preliminary eye tests and the two girls who served me on my return to select my glasses.
I am one of those people who like to highlight ‘great service’ when I get it, and you should be extremely proud of these members of staff and the way they have conducted themselves, they are an asset to your shop and wider organisation.
I for one will not be using any other optician anytime soon. Thanks for the professional and courteous service that you gave me. I will be recommending you to my colleagues and friends as the place to go to get your eyes tested. Thank you again.