Plenty of Praise
Over Christmas a very happy customer sent us some feedback about his very first eye test at the Newmarket store.
‘I would just like to thank all of the helpful staff at the Newmarket branch. This was my first ever experience of receiving an eye test and getting glasses and your staff made it such a pleasant experience.
Put me at ease throughout the whole process
'The customer service was truly genuine and kind. Michelle was brilliant and put me completely at ease with the whole process. The optician who looked after me also notified me he would be able to help me get my prescription today instead of having to wait until after Christmas which was a very pleasant surprise indeed!
'Alex who double checked my glasses with me was also very kind and offered as much assistance as I could need!
'Before I came in I was dreading the idea of getting glasses but after getting set up at your branch, I would highly recommend this to all my friends and family! Thank you for everything! Enjoy those pigs in blankets!’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.