Members of staff at Specsavers in Blaby have been praised for outstanding levels of service.
Mrs Rimington wrote:
‘I would just like to let you know how pleasant and helpful your members of staff were on a recent trip to Specsavers for my two daughters.
‘Diane did their pre-test, followed by Kay doing their eye tests. Both helped my daughters feel relaxed about the tests. It turned out my eldest daughter needed glasses and my youngest didn't – she was so upset that she didn't!
‘Diane was so lovely; she tried everything to cheer my youngest up with another lady, Caroline. They finally got her to stop crying by giving her some paper to draw on. All three ladies made what could have been a nightmare trip a much better experience. Thank you.’
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers.
If you've had an experience you'd like to share please visit our online feedback page.