Specsavers opticians in Aberdare have received some glowing feedback after a customer came in store after accidentally breaking her glasses. After the impressive service she received she wrote a letter to extend her gratitude.
Mrs L Collison writes:
'To Specsavers in Aberdare,
I visited South Wales from North Yorkshire last weekend and somehow broke an arm of my glasses which I need to wear all the time.
On Saturday morning 13 Feb 2016 I called into the Aberdare store which was very busy and asked if they could help as I was desperate.
One of your colleagues, Dorian, immediately came to my aid. He looked at the glasses and stated they could not be repaired but that he could fit an 'odd' arm.
He then found the exact same FCUK frames and changed the lenses there and then all within 5 minutes of entering the shop.
He was very empathetic and found a solution with the minimum of fuss and was very professional.
This saved my weekend and I thank him for the speedy way he dealt with the situation.'