Tag: customer feedback

Tag: customer feedback

22 November, 2017
James Barratt of the Winsford team

James Barratt, an optical assistant on the Winsford team has received a wonderful review from a customer after his 'fantastic' customer service.

The customer visited the store with her two children and left the store thrilled by the quality of service, posting her thanks of the store's Facebook page.

'Big thank you to James'

James joined the Winsford team back in July, following graduation with a degree in Visual Effects and Concept Art and has since received a lot of very positive feedback in just a few months.

15 November, 2017

Grateful customers who visit Specsavers in Bridgnorth have recognised outstanding levels of professionalism, customer service and support by thanking their local opticians.

A recent customer wished to commend two members of staff, Teresa Hughes and India Roberts, for the explementary manner that a sensitive issue was dealt with. According to the customer, the team were ‘patient’ and ‘compassionate’.  

Fantastic team effort

07 November, 2017

A customer visiting the Keighley store has commended staff for their outstanding customer service.

Amazing support

Whilst visiting the store and choosing a pair of glasses, the customer commented on the excellent service she received from team member Beth Dowson.

The customer commented: ‘I have been dealing with Beth Dowson at Specsavers in Keighley. Helping me to choose out a pair glasses, she sorted out a problem I had with the lenses, and guided me through the whole process. She is an absolute credit to the company! Thank you so much Beth.’

07 November, 2017

A customer visiting the Shipley store has praised staff for their outstanding customer service.

Amazing support

Whilst visiting the store for an eye test, the customer described their experience as ‘excellent’, particularly commending team member Andrew Tetley for his customer service whilst choosing a new pair of frames.

23 October, 2017
Your say

‘I visited the Spytty Retail Park store for the first time and I was amazed by the service,’ says customer, Natalie. ‘I have struggled to find glasses for myself as my prescription is quite unusual, so it's always a hard task.

Talking through options and providing useful tips

‘I visited the store today for a contact lens trial and to get prescription sunglasses. As soon as I arrived for my contact lens trial I was seen within one minute.

20 October, 2017
Excellent customer feedback for Specsavers in East Kilbride

A member of staff from Specsavers in East Kilbride has been recognised for excellent service.

Outstanding customer feedback

Anna Hewitt, customer service advisor at Specsavers in East Kilbride Shopping Centre, was praised by 50 local customers in just one month – more than any other staff member in the whole of Scotland during that period.

In recognition of this, Anna was presented with chocolates, champagne and a bonus at a Specsavers gathering at Dunblane Hydro.

Fantastic member of the team

18 October, 2017
Your say

Tania, a regular customer at Specsavers on Spytty Road, has sent in her feedback after a recent trip to the store.

Outstanding staff

‘I would really like you to recognise what outstanding staff you have working in your Spytty Retail Park store,’ said Tania. ‘I have visited the store regularly for one reason or another for myself and children, and each and every time we are made to feel welcome and your staff are easily approachable for any queries or regular fixing of glasses.

Expert knowledge

09 August, 2017
Michelle Large was presented with a cheque by Specsavers store director David Williams

One lucky Wellingborough resident got more than she bargained for during a visit to Specsavers in Wellingborough this month, when she was presented with a £500 cheque for submitting a store review. 

National prize draw

Michelle Large completed her ‘Maze’ feedback survey rating her experiences at the store, which automatically entered her into a nationwide prize draw. 

08 August, 2017
Your say

A Batley customer has praised staff at their local Specsavers store for their excellent customer service.

Amazing support

The customer called into the practice to pick up their first set of contact lenses. Staff gave the customer plenty of advice, and helped them until the contact lenses were in place.

The customer commented: ‘I received amazing support from Emma at Specsavers in Batley when trying to use contact lenses for the first time. Although it took me a while, I was never turned away and left with lenses in place.’

08 August, 2017
your say

Two Leeds customers have praised staff at their local Albion Street store for their excellent customer service.

Professional advice

The customers both visited the store for eye health checks and praised staff for their polite and professional advice.