News

Customer commends staff member for excellent service

15 March, 2016
Michelle Thomson from Specsavers with her flowers from a customer
Michelle Thomson with her flowers from a happy customer

A customer in Blackpool Specsavers has shown her appreciation for the excellent service she received with a gift for a staff member.

Flowers

Michelle Thomson received a handwritten thank you card, as well as a beautiful bouquet of flowers from a customer she'd helped the week before.

Above and beyond

Having just broken her frames, the customer was initially dismayed to find out that this particular style had recently been discontinued.  Michelle took the initiative to call a number of other stores for her, ultimately finding another pair in the Stockport store, where they were held for the customer.

Proving that Specsavers goes above and beyond, the customer was overjoyed and sent Michelle the gifts to say thank you.

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