News

Customer praises excellent service

19 May, 2017
Your say

Specsavers in Rutherglen was recently commended for its high level of customer service.

Great service

‘I decided to take a look in the Rutherglen store and I was amazed at the fantastic customer service I received. Every member of staff I spoke to and dealt with couldn’t have been more helpful and I noticed other members of staff were receiving fantastic customer service too.

‘The staff member who helped me choose my frames had the patience of a saint as I was finding it very difficult to choose my frames and to decide which frames suited me.

‘I work in a customer service department and too often we receive complaints and not enough praise. That’s why I’ve provided this feedback – the staff deserve to be recognised for the great job they do.

‘The staff in Rutherglen Specsavers are all fantastic and I’ll be recommending the store to all my friends and family.’

A word from the store director

Store director Peter Beaton was delighted with the feedback. He said: ‘We’re so pleased that this customer took the time to tell us about her experience. ‘It’s vital that we provide customers with a consistently high level of service.

'It’s great to hear endorsements like this – it demonstrates that we’re working well as a team and as a store.’

At Specsavers, we always strive to provide the highest level of customer service and care so it’s great to receive such positive feedback from our customers. If you have an experience you’d like to share please visit our online feedback page.

To leave your feedback

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