With lockdown in some form set to continue for some time, Specsavers have joined forces with the Royal Voluntary Service to offer a new service to elderly customers who may be self-isolating or shielding at home.
While local stores have been calling customers throughout the lockdown phase, community care calls will now be made to thousands of vulnerable people who may have missed their regular sight and hearing tests over the last few months.
Supporting local people
The calls also aim to offer a friendly voice at the end of the line for those who may be struggling with loneliness or social isolation.
If further care is needed, store colleagues can arrange a follow-up call via RemoteCare, a new video and telephone consultancy service recently launched by Specsavers.
Bringing care into your home
Sam Ward, director of services and deputy CEO of the Royal Voluntary Service, said: ‘At home consultations are set to be the norm for the foreseeable future, so services like care calls and RemoteCare, where customers can speak to an expert directly, will be essential.’
Giles Edmonds, clinical services director at Specsavers, said: ‘We have been exploring innovative alternatives to in-person appointments. This is clearly significant given the present restrictions, but it is a service that we plan to continue for the long-term to ensure that everyone – especially those who are particularly vulnerable – can access the care and support that they need.’
Essential services in store
Alongside the RemoteCare service, Specsavers stores across Cornwall are currently open for urgent and essential care.
Customers can call their local store if they need help with their eyes, glasses or contact lenses, and also their hearing or hearing aids.