Helping provide urgent and essential care is the focus for Specsavers in Cheltenham.
With all routine testing suspended for the foreseeable future, the skeleton team at the store is keen to help the local community where it can, particularly when it comes to key workers.
In the past week, they’ve seen a Police Community Support Officer (PCSO), a GP, and an elderly gentleman, as well as helping to diagnose two detached retinas following referrals.
Help for those that need it
‘It’s such a challenging time, but we’re just keen to make sure that help is available for those that really need it,’ said Specsavers Cheltenham store director, Melanie Brackstone. ‘We’ve opened early to help a GP before she started her 60-hour week and fixed PCSO, Julie Mountner’s broken specs so she could continue her patrols.
‘We were also paid a visit by an elderly, partially sighted gentleman who appeared confused. We fixed his hearing aids and specs, and because he is vulnerable, we found a patrolling police officer to take him home. Finally, we’ve also seen two people with detached retinas; one referred from a GP and one from A&E. The latter was very grateful we were open for urgent care given the additional pressure they are under at the moment.’
Specsavers' teams are classed as key workers to provide urgent and essential eye care to those who need it. That includes supporting other key workers who couldn’t function without their help and people who would come to harm without their health expertise, especially where the usual hospital services and NHS facilities are being prioritised for the fight against COVID-19.
Customers can phone the store for advice and to be assessed on the level of care that they might need, the only exception being key workers who are able to walk in and seek immediate advice. Glasses and contact lenses can also be purchased online for customers with a current prescription.