Caterham aims to please
Specsavers in Caterham also strives to excel with its customer service. Testament to this is a lovely note that the store received recently.
I felt compelled to praise your member staff
'After visiting your Caterham store today to purchase some glasses, I felt compelled to praise your member of staff that assisted me. Far to often outstanding service goes unacknowledged.
'Shameen was incredibly helpful and friendly. I told her the style of glasses I was looking for and she sat me down and went running around picking up a wide range of glasses that she thought would suit me. Nothing felt to much trouble and I'm super pleased I had the assistance of this young lady.
'Too many times will you go into a store and its almost an inconvenience to require help. I settled on two pairs of glasses where Shameen and my sister gave me honest opinions. I must say it was extremely refreshing to meet someone who actually wanted to help. Her honesty and opinion I respected and I will now be the proud owner of glasses that I will feel comfortable and confident in.
'Shameen most certainly made the mundane task of choosing glasses a rather enjoyable experience. She is an absolute credit to your store. Please pass on my sincere thanks to an absolute star!!'
At Specsavers we always strive to provide the highest level of customer service and care so its great to receive such positive feedback from our customers. If you've had an experience you'd like to share please visit our online feedback page.